At Men's Accessories, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, we are happy to assist you with a return or exchange under the following conditions.
Return & Exchange Eligibility
You may request a return or exchange if:
- You received the wrong product.
- The product is damaged during delivery.
- The product has a manufacturing defect.
- The item is missing from your order.
To be eligible, you must notify us within 48 hours of receiving your order.
Return Conditions
To qualify for a return or exchange:
- The product must be unused and unworn.
- All original tags, packaging, boxes, and accessories must be intact.
- The product must be returned in its original condition.
- Proof of purchase (invoice or order confirmation) must be provided.
Non-Returnable Items
Returns or exchanges will not be accepted for:
- Products that have been used, washed, or damaged by the customer.
- Products without original packaging or tags.
- Requests made after the 48-hour return window.
- Products purchased during clearance or special promotional sales (unless damaged or defective).
Exchange Process
Once your request is approved:
- Our customer support team will confirm your request.
- The product will be collected or returned through our designated courier partner.
- After inspection, a replacement product will be dispatched (subject to stock availability).
If the requested replacement is unavailable, you may choose another product of equal value or receive a refund where applicable.
Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective product), Men's Accessories will bear the return shipping cost.
- If the return is requested for any other eligible reason, the customer may be responsible for the applicable courier charges.
Refund Policy
Approved refunds will be processed after the returned product has been inspected.
Refunds will be issued through the original payment method whenever possible. For Cash on Delivery (COD) orders, refunds may be made via bank transfer or mobile financial services.
Refund processing may take 5–10 business days, depending on the payment provider.
Contact Us
If you need assistance regarding a return or exchange, please contact our customer support team with your order number and relevant details. We are committed to resolving your issue as quickly as possible.